A doctor in a white coat and blue scrubs smiles at a desktop monitor in a hospital consultation room

Reception

Routing

Follow-up

Patient access · After-hours · Front desk

Mindoo keeps the lights on when your team goes home.

It answers calls, captures requests, handling what it can. Your secretariat arrives to a structured handover instead of missed calls.

Book a demo How it works

The problem

Your patients need you outside office hours too.

Missed calls mean missed appointments. Questions that go unanswered become anxiety. Patients who can’t reach anyone show up at the wrong place and time, with a problem that could have been handled with a two-minute conversation.

Reachability isn’t a nice-to-have. It’s part of the care.

17:30

The front desk closes. The phones don’t stop.

21:12

A patient calls. Voicemail.

23:40

A worry that a two-minute answer would have settled.

08:00

The team starts the day behind.

How it works

Follow one call through the night.

Tuesday evening. Hugo, 45, needs to move Thursday’s appointment. His shift changed. The clinic closed four hours ago.

Tuesday

21:12

The phone doesn’t ring twice.

No hold music. No voicemail. Hugo calls the same number as always, and gets an answer, in his own language, at his own pace.

Reception agent

Live call · 21:12

My shift changed. I can’t make Thursday 14:20 anymore.

No problem, Hugo. Monday at 09:40 is available with the same physician. Shall I move it?

Tuesday

21:15

Handled, not just recorded.

The reschedule is captured before the appointment is missed. The Thursday slot is released in time to fill the gap. Nothing waits for the morning.

Appointment update · Hugo D.Rescheduled

WasThu 14:20 · Consultation

NowMon 09:40 · Same physician

SlotThu 14:20 released for booking

Wednesday

07:45

The morning team arrives to a handover.

Not a queue of voicemails. A structured log: what came in, what was handled, what needs a human. The secretariat starts the day ahead, not behind.

Overnight summary · Tue 17:30 – Wed 07:45

14 calls answered0 missed

9 handled fullyreschedules, questions

2 for follow-upFull context

Meet the reception agent.

It picks up when your team can’t.

An empty hospital consultation room with a desk, monitor, exam bed and bright window

Fits into how you already work.

Mindoo connects to your existing phone lines and fits into your setup. Every interaction is logged and ready for your team to check on.

Currently Mindoo captures and logs every request for the morning team. Direct booking is coming as hospital systems connect.

A green heart-shaped Mindoo mascot peeking over a laptop on a clinic reception desk

Integrated. Compliant. Auditable.

Connects to existing calling infrastructure

Works with your EHR system

Natural voice in Dutch, French, and 50+ languages

GDPR-native, MDR-aligned, fully auditable

Urgent cases escalate to on-call staff immediately

Your team can’t be available 24/7. Mindoo can.

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