Every patient already routed to the right specialist. From the first call.

Mindoo answers the call, understands what the patient describes, and routes them to the right specialist. Without transfers, without patients repeating themselves. Your secretariat focuses on cases that need human reasoning.

Book a demo How it works

The problem

Routing by department name isn’t triage. It’s a guess.

Patients describe symptoms. The secretariat routes with limited context. Calls get transferred. Stories get repeated. Appointments land with the wrong specialist.

Care gets delayed.

Call one

The general desk. A guess at a department.

Transfer

The story, repeated from the beginning.

Appointment

With the wrong specialist.

Weeks later

Care finally starts.

How it works

Follow one call to the right door.

Anna, 54. She’s been having palpitations and gets short of breath climbing stairs. She calls the hospital’s main number.

Monday

11:02

She describes it once.

Mindoo answers in her own language and asks the questions a clinician would ask. Symptoms, duration, context around her health concern. No menu, no hold, no transfer.

Routing agent

Live call · 11:02

My heart races out of nowhere. And lately I’m out of breath on the stairs.

Thank you, Anna. How long has this been going on, and does it happen at rest too?

Monday

11:05

Medical reasoning, not keywords.

Palpitations with exertional shortness of breath doesn’t land in the general queue. Mindoo understands the clinical picture, and goes past “cardiology” down to the right sub-specialty.

Routing assessment · Anna K.Reasoned

ReportedPalpitations · dyspnea on exertion · 3 weeks

DepartmentCardiology

Sub-specialtyArrhythmia clinic

UrgencyRoutine · escalation criteria checked

Monday

11:07

Booked right, the first time.

Anna hangs up with an appointment at the arrhythmia clinic. The receiving team gets everything Mindoo captured, they never start from scratch, and she never repeats herself.

Before

Two transfers, one wrong appointment, weeks of delay.

With Mindoo

One call. The right specialist, with full context attached.