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Your secretariat focuses on cases that need human reasoning.","1zF7s97I","Medical coding","1Zq6a5u+","Patient access · After-hours · Front desk","22hahn3S","Care finally starts.","29fghIl8","Pre-visit · Intake · Anamnesis","2CWhmtEw","Privacy and Data Protection","2elTxv1p","progressively worsening","2fGefX+8","“I thought it was normal,” the patient says later.","2kQVFwn/","engage with the platform in a respectful manner — harassment, abusive language, or offensive behaviour is strictly prohibited;","2LmeXIFw","City of Antwerp","2NrZRVWJ","Human escalation in every flow","2ox0X424","The AI operating system for hospitals. Built with healthcare teams across Europe.","2q1rJjmV","Blue Mindoo character","2wMbBfD6","Related documents","2Y8q8D2K","Terms of Service","2yhL9KIt","have your place of residence in Belgian territory.","2ZPotGXI","Healthcare worker moving a patient","307+ZMh9","Working from Brussels","30N0mUuh","9 handled fully","32FEH35G","Hover a headline, Mindoo translates it.","38widIQD","Our story","39R3zKQ0","Audited","3CGYTvCp","Contact","3H6e/ccu","Maria opens a link at home, on her own couch, in her own language. A guided conversation built around the clinic’s specialty. It asks the questions the clinician would ask, and follows up where it needs to.","3HOip6Kv","Founded by a doctor and an engineer.","3NloQW95","Press","3O8TXj+X","photophobia","3PNhYoD+","Eighteen minutes, at her pace. What lands in the file is not a transcript. It’s a summary in the clinician’s language, coded and ready.","3s3pWDzT","Mindoo is not responsible for errors, omissions, or outcomes resulting from inaccurate, incomplete, or misleading input data, or from the use of outputs without appropriate professional review.","3v1BeFXL","Thu 14:20 released for booking","46S1gGv4","Read the full story →","4a8R00O5","Clinical finding","4BtABWxf","Awaiting ICT validation","4dWpqL1H","Where we rely on legitimate interest, our interest consists of operating and improving our business, maintaining secure services, and managing professional relationships. We have assessed that this does not override your fundamental rights and freedoms. You may contact us at dpo@mindoo.ai to request further details on any specific balancing test.","4eTOkXoX","We do not sell your personal data. We may share data with the following categories of recipients:","4GXoo+tk","Drafts notes, letters and orders. Finds the details clinicians need, in seconds.","4JqJu71G","GDPR-native · MDR-aligned","4p+0ZkPj","A foundation you own.","4SO8yLXy","We adapt to you. Not the other way around.","4w/QkGwm","General and abdominal (HPB) surgeon at Sint-Andriesziekenhuis and AZ Delta Roeselare.","4w1gN99F","Risk doesn’t end when the patient leaves the hospital.","4wG2mqbW","Follow-up","57OxeIQn","59cRyLfa","Build the data foundation every agent relies on. Model clinical records with OMOP and openEHR, map to FHIR, and turn messy hospital data into pipelines that are structured, reliable, and ready for care.","5B4II68l","Restrict processing in certain circumstances (Art. 18 GDPR).","5buWNDUE","Most of care happens around the record.","5dKR0Q+Y","Design and ship the intelligence behind the agents. Retrieval, reasoning, evaluation and safety, tuned for real clinical work, in any language, where accuracy is not optional.","5g/QUXrr","Post-visit · Follow-up · Recovery","5MdfGpdt","In the context of this privacy policy (i.e. where Mindoo acts as data controller), we want to be transparent about the following:","5O8ug8D+","Continuous monitoring","5oot3aAW","Prepares patients before the visit","5OXL6Zyf","A doctor in a white coat and blue scrubs smiles at a desktop monitor in a hospital consultation room","5rMHUymP","5y6pYkfQ","Founded","6/h/rTbn","That’s where Mindoo works.","68y+oIz4","Enterprise number: BE1018909873","6A7XGY/z","Care team feed · 10:22","6aF2+MPB","Checks in after visits and monitors recovery. Flags anything that needs a human.","6c80qaMm","Founded in Antwerp","6CoWISyj","Next visit","6dO4K2Bv","Bring Mindoo into new hospitals and grow it from within. From the first conversation to full adoption across teams: sales and customer success, side by side.","6eRM8e/T","The platform is provided on an \"as is\" and \"as available\" basis. To the maximum extent permitted by applicable law, Mindoo disclaims all warranties, whether express or implied, including implied warranties of accuracy or completeness of data, fitness for a particular purpose, merchantability, and non-infringement.","6Gih5PhY","use the platform for any purpose other than its intended use as described in these Terms;","6jGjkno2","Execution layer","6nUXksLx","Patient access · Triage · Routing","6o9UOwYE","A message from the clinic.","6SLIadQv","Agent builder","6xUd//qJ","The consultation becomes the intake.","7a3Iq5Sd","+ more","7EjChMzK","Follow-up agent","7GzU3rwD","GDPR-native, MDR-aligned for non-diagnostic workflows","7KBvQR+K","Voice + chat","7kn9ax7G","Good morning Walter. How is the pain today, on a scale of one to ten?","7Ni6pJa3","Hip surgeon","7nICsJc8","See open roles →","7pwwZEyJ","Procedure-specific flows","7SgY+6Pn","Recruitment","7v0c0Qjq","Français","82dZWZgA","Summary fidelity","82L4jDqX","0 missed","88IvHfoy","End conversation","8a9p1au8","Keeps an eye on patients after they leave.","8DtWDJWG","Managing business relationships","8ESOApwZ","Meet the intake agent.","8GaOzAFQ","Translated by Mindoo","8gkhNLnc","For healthcare professionals","8O1YI25I","Security","8q9nLCE/","All agents →","8syRwfbz","Tell us what you’d build here.","8tz5+Agy","Abdominal surgeon","8w3IUBDb","Certifications, documentation and security practices, in one place.","8xAfwmEn","Legal","8xKKdtRM","Survival","92/eL2s5","No medical advice","95M9sImE","Writing about Mindoo? press@mindoo.ai","95x3U5/z","Drukpersstraat 35, 1000 Brussels, Belgium","97IHgG2k","Records of our communications and meetings.","99LNP8fV","Three rules we don’t break.","9aMM4JYT","Follow one call through the night.","9b+SFWap","International data transfers","9dYppPdG","Human escalation built in","9dz8n/Wd","Re-evaluated continuously. Demotable in one action.","9FuywR2F","Acceptable use","9HYyZvJL","The clinicians who advise us.","9JAL3ciu","Eval suites · running","9KjTqUDr","Address: Moonsstraat 29 B302, 2018 Antwerpen, Belgium","9ltqe5fW","Mindoo reserves the right to suspend or terminate your account if you do not meet, or cease to meet, these eligibility requirements.","9ntAhgbr","EU Standard Contractual Clauses (SCCs) adopted by the European Commission","9PKnLhOc","Security & compliance","9qVLidtX","Analytics providers for website usage statistics.","9R5koVMa","Nederlands","9UDDHlKP","the accuracy and completeness of the information they provide to Mindoo;","9uF6BocN","The team starts the day behind.","9vbq3Nur","Bring agents to your EHR. The best systems of record are already connecting.","9WPHpKik","Object to processing based on legitimate interest, including direct marketing (Art. 21 GDPR). Where you object to direct marketing, we will cease processing without delay.","9yfrJWCI","The word is out. In three languages.","a/7jcXiR","It picks up when your team can’t.","A+FEN8/d","Headaches, 2 weeks, worsening mornings","A4lBvCG1","Transparent by design.","A5n8ophT","Data controller","a6/Qzb/f","Use of artificial intelligence","abx61MWI","Monitoring in production · last full eval {seconds}s ago · no drift detected","aeDkR3/T","You can manage your cookie preferences at any time through the cookie settings on our website. You can also configure your browser to block or delete cookies, though this may affect website functionality.","AFnGY7kT","Dr. Johnsson opens the file already knowing the story. The first question isn’t “why are you here?” It’s “tell me about the mornings.” Maria feels heard from the first minute.","AHdx2hyR","Job applicants","AhEddJQ7","Why an operating system","AivHjUx6","Cardiology · high-risk · human oversight required","AIZQRkT6","Compliant","aJdegHNV","Call patients three days after discharge. Ask about warning signs. Flag anything urgent to the ward nurse.","aK/SAzVb","You may not copy, modify, decompile, reverse engineer, disassemble, attempt to derive the source code of, or create derivative works based on the platform, except where such restrictions are not permitted under applicable law. You may not circumvent or attempt to circumvent any technical protections or access controls built into the platform.","Ak2JBwMO","Maximum 4 weeks after the recruitment process ends, unless you give separate consent for longer retention (up to 1 year)","AkfVsCb8","Technical data: IP address, browser type, operating system, referring URL, pages visited, and timestamps — collected through server logs and analytics tools.","AMjhhR+B","Data capture","AmT50ZaI","Emma · patient","AN7F6n4v","Nearly ten hospitals","aNGpicHX","The platform is the play. The value starts week one.","AP7ihad8","Download press kit","atIOS4Cu","SS","AVwN4aBM","Purpose","aXhxFAQ1","KC","axL6InSp","Partnership","AYn5lMWh","Term and termination","aYvzpXfm","azMsfMtN","Monday","b/Encteq","Walter M. · day 12 post-op","B+coBI1T","Careers","b1ORgcK9","Week 4 · scheduled","B3by+DmS","Everyone, engineers included, works from a hospital at least one day per week. You see the problem before you build for it.","B791bnV6","complying with applicable medical, professional, and legal obligations.","bALo1R8c","Account security","bAQnJ37a","Scribe agent","BaTf0WH8","Sleep disrupted · anxious about MRI","bD0GqWTM","Your agent","BDxkLWmg","History","BEympOt/","Founding go-to-market","bG3EwZqj","Erase your data (\"right to be forgotten\"), subject to legal retention obligations (Art. 17 GDPR).","bgQi70ku","Walter, 71. Discharged on Friday after a knee replacement. His care path: check-ins on day 3, day 5, day 12 and week 4.","BICMUvOm","Compute, on your terms.","BkalVXo1","Adjusting medical gloves","Bkhf7TFX","Our security practices are documented in our trust center.","blGbY+OE","These terms of service shall be governed by and construed in accordance with the laws of Belgium.","BoEQF+PM","Backed by a €5M raise · built with hospitals across Belgium & Germany","BOJo5y9k","BB","bOT5SLiC","Medication","bV5LFWui","Data categories","BVeWHI7H","My shift changed. I can’t make Thursday 14:20 anymore.","bvT5DHQ1","Check-in done. All quiet.","BxfDP9ow","Children","BXkNVrpR","Available","ByY3OYSK","1210 Brussels","bzleNm3A","Compute layer","C+KcVWXc","Complaint","c+ZLO/cK","You gain back your time on every consultation.","c7soFAHT","We build it together","cA3EKdMi","A patient calls. Voicemail.","cafAxYSr","Evaluated","Cb+EMwaR","E. Vandenberghe · ICT & Innovation · reviewed the full eval report","Cb6pgwM+","Your patients are in good hands. Even when you’re not with them.","cbc41YSw","Already used across multiple medical specialties in Belgian and German hospitals.","cBdIZWnL","Gauthier Willemse","CBzqi8qC","Compute where you want it. We provide it, run it in your private cloud, or optimize your own hardware. Every option comes with evals, so you know exactly how your agents perform on the stack you chose.","CCe+g+sq","We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit and at rest, role-based access controls, regular security assessments, and staff awareness training.","Cd3I+RQv","{COMPANY_NAME} BV","CdD3rxk2","No patient data outside its scope","ceSsbosf","Why we process your data and on what legal basis","cF+9VKQg","A grey-haired doctor in a tweed jacket smiles while reading a tablet in his office","cizkOGDo","you cease to work for the Employer that authorised your use of the platform;","cLH9u2jn","Care gets delayed.","cMbVdEn2","Co-founder & CTO.","Cmilyyo9","Worse in the morning, noted. Do they affect your sleep?","CMluWj1Y","Slot","cMpPfKt5","Talk to partnerships →","CMREiknu","We deliberately grow carefully. Every deployment is done right, with the hospital, or it doesn’t happen.","CmXVv+Au","Mindoo builds the whole stack with you, and your hospital owns it.","cNjkte21","Under the GDPR and Belgian law, you have the right to:","Cp5XnewP","Patient routing","CPQH9ft6","Changes to this policy","cPwv2cbz","Privacy policy","CQ+7dfO2","For patients","cQsUXJFs","production · every suite re-run daily","cQuISKAJ","Built for the scrutiny hospitals deserve.","CS7Hn46+","From one ward to nearly ten hospitals. In a single year.","CstaN8JM","collect or attempt to collect personal data of other users, whether manually or through automated means (robots, spiders, crawlers, or similar tools);","cULFP0Sl","Home base is Brussels; the week takes you to hospitals across Belgium and Germany.","cuZNv3Hi","About","CXs7oc4w","Live across Belgium and Germany, with a team of doctors and engineers that keeps growing.","cZqCs3r/","Qualifier","d0keZKaQ","Same quality across 24 languages","D25N8efO","Website analytics","D6XGuykS","Platform","D7esKdqu","Why Mindoo","d83xnfjc","Migraine (2019), hypertension","d9+keurH","Your team sees what came in, what was handled, and what needs attention.","Da5wgpp2","Gegevensbeschermingsautoriteit (GBA)","DAFweUXh","Users and healthcare organisations agree to indemnify and hold harmless Mindoo from any claims, damages, or losses arising from inaccurate, incomplete, or unlawful data provided to the platform, misuse of the platform or its outputs, or failure to comply with applicable laws, regulations, or professional obligations.","DB6Lec7A","When using the platform, you must:","DbiPcX09","How it works","dBlP6uH8","The call gets missed. The ward was full.","dDKE/H35","Invoicing and financial records","DEz/YEMO","Pre-visit intake summary","dFNEDxLD","To exercise any of these rights, contact us at dpo@mindoo.ai. We will respond within 30 days. If your request is complex or we receive many requests, we may extend this period by a further two months, in which case we will inform you.","dg0heKdd","A good anamnesis takes time. Often a large portion of the consultation. So you spend the first part asking questions. Typing while the patient talks.","DgCSxaJX","2025","dGHLCHp2","The general desk. A guess at a department.","dgT+ESLR","Contact us","djJp6cHQ","DjMa4i43","Radiation Oncologist","DkjrVog0","Protocol adherence","Dog2jWH9","{COMPANY_NAME} BV — Data Protection","DRbYLDiX","~10 hospitals","DsNHkX8u","Day 12","dTh+EZTD","Answers calls and bookings","dYLF09FE","What makes agents safe.","E+cyaqE/","Scientific information","E+Q6L3Ky","Our vision","e0wLJiCG","Updated on March 5th, 2026","e2FR6See","reschedules, questions","e4/XGKpC","Home base","E8DtSsTG","Intake agent","ebMGuBMp","ebOxXR/3","We will not charge a fee for handling your request, unless it is manifestly unfounded or excessive.","EDaJaHC7","Portrait of Gauthier","EDv+cm4i","Hi, I’m the Mindoo agent. What brings you here today?","edyH2Prs","Patients receive a message or a call at each follow-up moment. They respond directly, in their own language.","EF5RO1Sg","If you are a healthcare professional, you shall treat as confidential, protect, and keep secret all confidential information relating to Mindoo (including but not limited to visuals, training materials, forms, data extracts, reports, and any other output materials from the platform), and shall not disclose it to any third party. You shall not use any such confidential information for any purpose other than as required by these Terms.","efict3WZ","Human review on flags","eFlcrfKf","Follow-up that actually happens. Every protocol moment, on time, regardless of how stretched the team is.","efsCfw5o","Performance of contract (Art. 6(1)(b))","Ei4JoEdO","English","eIwizhG/","Walter gets a call at home. The questions are built around his procedure: pain, wound, mobility. The right clinical markers, at the right moment in recovery.","EjPT2Ux9","Day 5","elFZc+zV","Designed for EU regulation.","elQEbySn","A worry that a two-minute answer would have settled.","EM7C2dVk","Something simple has become complicated.","eneXdjJ2","Healthcare professionals must use the platform only as a complementary administrative tool to assist with their professional activities. The platform is not intended for, and may not be used for, the diagnosis, prevention, monitoring, prediction, prognosis, treatment, or alleviation of diseases or other medical conditions, nor for making or supporting clinical decisions.","ErRiK667","OV","eSdEQH1G","Talk with voice","EsSAhpX1","Mindoo extends FHIR with semantic models for scheduling, capacity, staffing and billing. Permissions, validation and a full audit trail on every action. Built to plug into any system of record, and to make it better. Ready for the European Health Data Space.","Et+D5gkY","You may request a copy of the relevant safeguards by contacting dpo@mindoo.ai.","ETy0Yrg+","Eu8cZLLI","General requirements","euh1bjH5","Complications happen at home. Between visits. When no one is checking. Mindoo checks in at the right moments and flags what needs attention. Your team steps in when patients need their help.","eUiof4Go","Listening…","EuQbOP1f","Mindoo logo","eWAtZPOA","Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal (Art. 7(3) GDPR).","eXcD4SNv","Department","eYGPbMiK","Healthcare professionals using the platform","EyraYJvk","Weeks later","ezJ62yr0","Talk to the team","f/0ou3bW","f0hjnRuH","Patients describe symptoms. The secretariat routes with limited context. Calls get transferred. Stories get repeated. Appointments land with the wrong specialist.","F2dfH9pp","Professional advisors (legal, accounting) under professional secrecy obligations.","F4Q7OuQm","Thanks. Who should we get back to? Just your name is fine.","f7PIB9SI","Warm, plain language patients understand","fd6l89xB","You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify Mindoo immediately at hello@mindoo.ai if you suspect any unauthorised use of your account.","fF6b4jch","Integrates with existing phone infrastructure, no hardware changes","fFveOeYw","Clinician listening to a patient","FfWG9GcZ","Dr. Karl Dujardin","fGbAxr1n","Validated","FhnwkPna","If you have any questions or wish to exercise your rights, you can reach us at the email address above.","FIDCBrqh","The receiving team gets everything Mindoo captured, so they never start from scratch.","FixV0aFf","Email: hello@mindoo.ai","Fk49iA+k","Where the work gets done.","FkvIgGRc","Fl+/t97m","In 2026 we raised €5M to bring AI agents to more healthcare teams across Europe.","FmJEyO2j","Writing about Mindoo?","FmxIUvIY","Your data and your models stay in your environment. Nothing rented, nothing leaving the building.","FN3HAo8e","The patient’s story is already there. You can start right away.","FnpqZcOS","Sending product updates and service notifications","fo+d0brv","Good evening Maria. Let’s prepare your visit with Dr. Johnsson. What’s the main reason for coming in?","foezFlh6","FOGbHiJk","Fits into how you already work.","FOjD+EAl","fooCTq3T","If you are under eighteen (18) years of age, you may only use the platform with the permission of your parents or legal guardians and under their supervision.","FphhoRxC","Data protection","fQ/T7cB9","Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or gross negligence.","FqgDIVw4","Terms of service","FRXOmD1E","Reported","fsMHCZ6H","the agreement between Mindoo and your Employer terminates or expires.","fSZu7UEw","Our primary infrastructure is hosted within the European Economic Area (EEA). Where personal data is transferred outside the EEA — for example to AI model providers based in the United States — we ensure appropriate safeguards are in place:","FtEJq/Eo","The call that usually gets missed.","FToywqOu","Health data engineer","FTRfXyWd","21:15","fUMNoC6M","Mindoo follows up with every patient. Every concern is caught early.","fV7vx9DG","Home","FW4QVig7","A real person reads every message. Replies within a day.","fwQ4cOPF","After-hours reception","FxTpuBXu","Mindoo engineer mapping a workflow on a whiteboard with clinicians","g+rbAz7g","The real concern finally surfaces.","G3tzxDt+","Thank you, Anna. How long has this been going on, and does it happen at rest too?","g4EGCSgP","Cookies and similar technologies","gbis0lYV","grant unauthorised access to the platform or share your login credentials;","gbPkGyHk","Clinicians shape their own agents, inside infrastructure their hospital owns and governs.","gE1XC615","In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the GBA within 72 hours and inform you without undue delay where required by Art. 33–34 GDPR.","ge4NJzD9","Providing and operating the platform for HCPs","geRrVWPp","Structures documentation as care happens, not after it. Designed with your clinical teams, service by service.","GFgiwd1S","GgHTWDe5","No reconstructing history in the room. No typing while someone is trying to tell you something important.","gHzcojdY","Gk6g0lDN","Call one","gllfNybJ","Return home","gLWrLJMZ","Our mission is to support healthcare workflows by organising and presenting information through advanced agentic artificial intelligence technology, while ensuring that healthcare professionals remain fully responsible for reviewing, validating, and using that information in their clinical practice.","GM+e+gJl","Mindoo does not guarantee that the platform will be continuously available, uninterrupted, or entirely free from bugs or defects. The platform may be unavailable during maintenance periods or in the event of force majeure. Where reasonably possible, Mindoo will inform you in advance of planned downtime.","GMnJPLTt","19:58","gnHySbkl","Green Mindoo character","gnvXn8Dm","How long we keep your data","gOC+9llD","Recovery, checked on time","GP8PTMiT","Reasoned","GQ1pdNHd","09:12","GQr+BNDZ","Marketing contacts","gQZv4slq","Prof. dr. Kristoff Corten","gr8RV6PE","Account data","gSVU9F5n","Account updates","gTKHG8H8","Warendorf","Gud2px0k","Time’s up.","guVlqDU2","Your team can’t be available 24/7. Mindoo can.","GuzJRfrA","Pause, demote or retire any agent in one action. Every decision lands in an audit trail your board can read.","GW5xK3ac","Good protocols. Not enough people to run them.","GXfhM/PK","One system. Five layers. Yours.","H/jXzVk2","For patients, these Terms apply each time you use the platform.","H+g4eHax","Every call is logged and structured in the EHR.","h0nd6bNk","23:40","H2G4WwP8","Specialty templates","h3UFf7JJ","Your work ships to real wards.","h3W5xbiw","7 years (Belgian accounting law, Art. III.86 Code of Economic Law)","H7Bpn6uR","For healthcare professionals: Mindoo’s liability shall be subject to the limitation of liability set out in the agreement concluded with your Employer. If, in certain circumstances, such limitation is held not to apply, Mindoo’s maximum liability shall not exceed the amounts actually paid out by Mindoo’s insurer in connection with the relevant event.","Hak6dMks","Contact data","HCgWRQoT","Existing phone lines","hCJIaE7+","An orange heart-shaped Mindoo mascot resting on a hospital bed beside a vital-signs monitor","hcS9hgxu","{index}. {label}","hEcoDw2L","All clinical decisions remain the sole responsibility of the treating healthcare professional. Outputs generated by Mindoo are purely preparatory in nature and must always be independently reviewed, interpreted, and validated by a human healthcare professional before any clinical use.","hFEHmiRs","The consultation starts where it matters.","hG81RvGE","Intake summary · Maria V.","HgUvu1yH","Shoulder & elbow surgeon","HJDo9dFa","Answered around the clock","hJqPBUom","19:40","HNt7b/Mu","Validated for production","hNv3oIfd","Your rights","hQDbflx5","hqJ5IuFp","Technical data, usage data","hriNuK6a","hrx40ipr","Built from inside the hospital.","HT6ZuzEh","I’m reaching out for press.","hTGoz7oF","Mindoo is speaking…","hu/sUmP5","These Terms apply to all users of the Mindoo platform, including patients and healthcare professionals. Certain sections contain provisions that apply specifically to one group — these are clearly marked.","hX2nf8ZX","License grant","HX7ISRss","Start every consultation prepared.","HXAw6UW6","EU AI Act · compliant","hxeHZkmu","Data portability — receive your data in a structured, commonly used, machine-readable format (Art. 20 GDPR).","hyeYrETY","Perfect, {firstName}. Your message is with the team. A real person reads it and replies to every serious note.","HyHUCoPg","Any outputs generated by the platform are purely preparatory in nature and must always be independently reviewed, interpreted, and validated by a qualified healthcare professional before any clinical use.","HZHFxTVA","Talks with patients","I/o9gI+p","AI model providers for platform functionality — these providers process data under strict contractual obligations and do not retain personal data after processing.","i2IfBjfP","Every interaction is logged in the EHR. Visible to the full care team.","I2X50JUw","i3BB12BE","To the maximum extent permitted by applicable law, Mindoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, loss of revenue, loss of business, loss or corruption of data, loss of goodwill, reputational damage, or costs associated with restoring data, arising out of or related to the use of the platform.","I3JNQh0N","Anna, 54. She’s been having palpitations and gets short of breath climbing stairs. She calls the hospital’s main number.","I506nT0g","This privacy policy explains how Mindoo AI BV (\"Mindoo\", \"we\", \"us\") handles personal data in its capacity as data controller. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (EU) 2016/679 (\"GDPR\"), the Belgian Data Protection Act of 30 July 2018 (Kaderwet), and the Belgian Electronic Communications Act of 13 June 2005 (as applicable to cookies and similar technologies).","I590B3M5","For the processing activities described in this policy, Mindoo AI BV is the data controller.","i5a5IJJJ","Patient privacy notice","I6EXWmOo","Mindoo handles the intake before every appointment. Symptoms, history, medication, context. All logged. You walk in prepared and start directly with the patient, not the questions.","I8ULvBV2","Termination by Mindoo","IAjJ+kIx","Online","ibItNex+","Something else","IbvJmQNL","ID5oKD4b","Reflects what the patient actually said","iE5XFijK","Registration and account","IedlTMXG","Transfer","iEecK4Kz","Properly, or not at all.","IHTqdO66","HUB, Hôpital Universitaire de Bruxelles","iI74ceWX","About a four. Better than yesterday.","iiyAjUXc","Urgent cases escalate to on-call staff","ikj3w/Oh","Discharge follow-up","ILA1/pCa","ILND77ST","Hmm, that doesn’t look like an email address. Mind checking it?","Io4t4c6o","Duration of the subscription + 12 months after termination","ipo8SDUw","KD","IPRgRrrs","IQbAUQth","Reception agent","IrH2c4d2","Two transfers, one wrong appointment, weeks of delay.","iSWf9CVk","Nurse callback requested · full log attached","iUdDPIq9","Human escalation built in. Complex or urgent cases always reach a person","Ix4o7SUB","Raised","IxGRjr7K","Tel: +32 (0)2 274 48 00","IZ+0sjHe","Unless explicitly stated otherwise in writing, Mindoo is not provided as a regulated medical device within the meaning of applicable medical device regulations. The platform does not perform autonomous clinical decision-making and does not determine diagnoses or treatment plans.","J/gQdee9","Dr. Céline Clement","J0iSMDKS","No hardware changes","J1nmzoZY","12 minutes of the visit reconstructing history. Typing while she talks.","J5kJgRjN","ibuprofen","J822H3OK","Confidentiality (healthcare professionals)","jAZesvB9","AI engineer","jDFL9Jgm","Medical reasoning, not keywords.","jDm7DGmu","Every after-hours interaction logged with full context: what came in, what was handled, what needs follow-up.","JDWjQyFE","Additional obligations for healthcare professionals","jEHyHgzk","Want to know more before booking a demo?","jIjM4xsG","Reachability isn’t a nice-to-have. It’s part of the care.","jiqUqKdL","and growing","Jj2Rw+Kv","One office. Ten hospitals.","JjCMcIBP","Or type it in your own words…","JjVoxyWQ","Procedure-specific conversations: the right clinical markers, at the right moment in recovery.","JLQ7eyy3","Mindoo connects to your existing phone system. Every call is logged and structured in the EHR.","JmMlN82S","Interoperability layer","JmoCtFEv","It keeps an eye on patients after they leave.","jmOgRPHE","Your patients need you outside office hours too. Reachability isn’t a nice-to-have. It’s part of the care.","JmvfNY28","Medical reasoning, not keyword matching.","JqiqNj0O","Something went wrong","Jr5pRsVq","Founders","jSUJTVMl","Mindoo fits the systems and workflows your teams already run. Adoption shouldn’t feel like a rollout.","jTkD7PN5","Mindoo provides a specialised AI platform for healthcare. Healthcare professionals (\"HCPs\") access the platform either through a subscription purchased by their healthcare institution, or through a direct subscription.","JvCwvmfd","Validation isn’t a moment. Every agent is re-checked in production, daily, against the standard your clinicians set.","jvOOsrll","careers@mindoo.ai","jYw2K3E1","Ready for review","k/khh8CW","Monitored","K0Lp/gDR","Was","K1XcPQz0","11:05","K3TWWCVx","Full context","k5t2VP/M","Cookie data: Preferences, session identifiers, and analytics cookies. See section 9 for details.","K6EaeNuz","Live today","KB+AZDt5","General & oncological surgeon","kcxiQnAr","Routine · escalation criteria checked","kdjDGKXF","Additional technical measures where required following the CJEU Schrems II ruling","kEbfFN6i","KfhG9tFZ","Open menu","KhjE2wLW","The best healthcare technology is built by people who know the work and people who know how to build. Mindoo is both, in one room.","kHjUuOdC","Pre-visit intake","kIcgsPfw","09:20","KivPfUHP","kjeX/A/x","Introduction","KJM+jLj0","They test the agents in their own services, challenge our roadmap, and keep the product honest about the clinical day.","KJrsFr1j","Outputs, reports, or data generated by the platform do not constitute official medical records and must not be regarded as a substitute for documentation created, reviewed, or approved by healthcare professionals within their own clinical systems.","KjVn1EyE","Orange Mindoo character","kK3svSdP","Procedure and condition-specific question flows","kkfGZWXC","…and a growing team of doctors and engineers.","KoFBUAFa","Any change will be notified to you by email or upon your next login to the platform, at least ten (10) days before entering into force, unless the change is needed to comply with applicable law (in which case, the change may take effect immediately).","Kp2LDIYL","A pink heart-shaped Mindoo mascot floating in a softly lit bedroom by a window","kuMDnwvP","Operating system · governance","kVnBHIbi","use the platform in any manner that could damage, disable, overburden, or compromise Mindoo’s systems or security, or interfere with the use of the platform by other users.","Kw2DIfVO","Validated before live.","kx15mQNL","Privacy Policy","kxeV7yoL","A short note beats a long CV. We reply to everyone.","KXyWfiM/","Urgency","Kyh3AP+L","It routes every patient to the right specialist.","L/FtOf3G","Pink Mindoo character","L+qbJ5Qt","See Mindoo in your hospital.","l1rNLqaj","Walter mentions swelling and warmth around the knee. The care team is notified immediately, with full context. A nurse calls back within the hour, not at the next appointment, two weeks too late.","L2zHhh39","Rescheduled","l4qW0a29","Checks in after visits","L8FufztU","If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority:","L94BvGpI","Sending marketing communications","lAxF1EVB","RADar — AZ Delta Innovation Center","LDEFPAce","Ask a question","ldoselk4","Your clinicians set the bar. Professional evals measure every agent against it, before it goes live and every day after. Your ICT & Innovation department reviews the evidence, signs agents into production, and can pull any of them back.","LlZrxLBJ","Listening to the call…","lpixOedb","Tell us a bit more…","lrDPqBPI","Routing","ls7jNaaK","A demo takes thirty minutes. The transformation is a partnership.","lt+x9YYb","Nature of the service and medical disclaimer","LTgM7JrC","Consultations start prepared","Ltujdeve","To use the Mindoo platform, you must:","lUMbFzNR","AZ Delta","lX2cVqFe","Usage data: Login timestamps, feature usage, session duration, and actions taken within the platform.","lxaO2fvT","Drafting the coded note…","lxblglMB","Wednesday","LxJxLhRS","What working here actually looks like.","lYOeA2Xp","By continuing to access or use the platform after the updated Terms enter into force, you agree to be bound by them. If you do not agree, you must stop using the platform.","LZeolipE","Built into every layer, not bolted on. Role-based access, validation before any consequential action, a full audit trail, and human oversight where it matters. Architected around GDPR, the EU AI Act and MDR.","lzY8LMQA","Account data, usage data","m3+tSU26","I’d like to book a demo.","M5hT+nXE","Giving healthcare the workforce it was always missing.","m6Tdi1wm","mbu3gCUY","Cardiology","MCd3Wnjy","Ibuprofen 400 mg, self-dosed","mD60GhXv","Our website uses cookies and similar technologies. In accordance with Art. 129 of the Belgian Electronic Communications Act (Wet van 13 juni 2005 betreffende de elektronische communicatie) and the ePrivacy Directive, we distinguish between:","md9Mx9Ik","Without it, the consultation becomes the intake. The real conversation gets pushed to the end. Forms don’t fix this: they collect basics and miss the context.","mFdjiJJ6","Rectify inaccurate or incomplete data (Art. 16 GDPR).","mfjReaGX","mGd06xMf","Patient-facing AI agents: Mindoo’s conversational AI agents engage with patients to collect, structure, and organise health-related information before and after consultations. The resulting information is made available to healthcare professionals for review and verification.","mGDDShXx","Cardiologist at AZ Delta Roeselare: structural heart disease, echocardiography and interventional cardiology.","Mh8xb2aX","An empty hospital consultation room with a desk, monitor, exam bed and bright window","mi/9kt81","Data layer","mIb5IYyG","With Mindoo","MJGzvDTO","User responsibility and indemnification","mL22cTse","Evaluated continuously.","MmECU00M","Contact form data, support data","MmKjwNvs","You work directly with founders and clinicians. Everyone contributes. The best idea wins, whoever it comes from.","MmMbjnO2","6 Degrees Capital","Mn8WfU63","Who we share data with","MoKuEJv8","Fits your systems. Meets your standards.","moP6VlpH","Human and AI clinicians, side by side.","moquDq4V","run #148 · pre-validation · 2,412 scenarios","mQ1Y1k0E","Fully auditable","MsKV255J","Doctors and engineers, based in Brussels, building AI agents that are live in nearly ten hospitals. Small team, real responsibility, patients on the other side.","mVmZfPpZ","Listen. Mindoo on air.","mVyMlTn/","For information about AI processing of patient data (where Mindoo acts as data processor), see our patient privacy notice and the Data Processing Agreement with the healthcare institution.","MyCit5TJ","Responding to your enquiries","mzCd5uBI","Application data","mzHCzLAX","Anything urgent or unclear goes to your team","mzlwTB47","Clinical note","mZuoJ/SY","Reason for encounter","N3CnKAS2","Legitimate interest (Art. 6(1)(f))","N51u1V1Y","social","N777edL9","Personal liability","n7C1QSGa","Maria, 68. Referred with recurring headaches. Her appointment with Dr. Johnsson is Wednesday at 09:00.","nC/+37v/","Day 5 · completed","nCDZXiMF","NcMQX9Sz","If you interact with us in a business context (e.g. at events, through email, or via partners), we may process:","nE6Hcbb6","A doctor in a white coat reviews brain scans on a desktop computer in a hospital consultation room","nENOffGE","Meet the reception agent.","neYuUog3","Routing assessment · Anna K.","NFPORcF2","No hold music or voicemail. Patients get a response when they call, regardless of the hour.","ng+BFIF8","nGkp4r2m","Intellectual property","nGvBQeVc","Every patient routed to the right specialist. From the first call.","nhjWrdZ4","Complying with legal obligations","nIrpVJQh","nIT2ExnI","See the platform","nIyPbEXO","One call. The right specialist, with full context attached.","njZD1Sx6","NkJPq8N3","Legal obligation (Art. 6(1)(c))","nkqbdft3","Sub-specialty","nl7hbUaj","Appointment update · Hugo D.","nlsWjgwI","Where your access is provided through an Employer, your access may also be terminated if:","nMsauaeU","Coverage of Mindoo across Belgium and Europe: national dailies, health-tech press, radio and the evening news.","NrZExpZH","General","nSHP/5Ac","A guided conversation built around your specialty. It asks the questions you would ask, and follows up where it needs to.","NT7JyYpd","Architected around GDPR, the EU AI Act and Medical Device Regulation requirements from day one, not retrofitted.","nTSt2/qP","Don’t see your role? Convince us anyway. {email}","NTY4RAPd","Head of surgery at AZ Sint-Lucas Ghent and consultant with the gynaecological pelvic oncology team at UZ Gent.","NvRb9Ilc","Oncological surgeon","nwa0X4px","NZhYoFvO","O/Blw53e","If you apply for a position at Mindoo, we process the data you provide in your application: name, contact details, CV, cover letter, and any other information you choose to share.","o0cx5Kfj","This privacy policy does not cover how your health data is processed through the Mindoo platform. When patients interact with our AI agents (for intake conversations, follow-up, or other care-related purposes), Mindoo acts as a data processor on behalf of your healthcare institution, not as a data controller. That processing is governed by a Data Processing Agreement between Mindoo and the institution. For information about how your data is handled, please read our patient privacy notice or contact the healthcare institution responsible for your care.","O0SiKjJO","Reception","o2nQIL0u","Updated on March 2nd, 2026","o2YIqBqv","Mission, story and team","o5InVyWI","Belgium","o72XUTJZ","First agents live","O7670OOn","ensure that any health information shared through the platform is handled with the highest level of confidentiality and security.","o76jFCIY","I’m interested in a partnership.","o7EvWV4c","Sign in","oBHXxhQQ","Engineered for uptime, with graceful fallbacks. When an agent can’t help, the work routes to your team. Patients never hit a dead end.","OE5EkmhJ","Every agent action is logged, reviewable and attributable. No black boxes for your governance team.","OecAej9e","Where we obtain your contact details from a third party (e.g. a conference organiser or a mutual business partner), we will inform you of the source at or before the first time we contact you, in accordance with Art. 14 GDPR.","ofxkUkeL","Website analytics and improvement","OFxsUEM2","To the maximum extent permitted under applicable law, you agree not to hold the advisors, agents, contractors, directors, employees, representatives, and subcontractors of Mindoo personally liable for or in connection with these Terms (including any extra-contractual liability claim). Any claim shall be brought solely against Mindoo, except in the case of fraud.","OGJNaHaW","Talk to us","oI8vp891","navigation","OJqhCZAS","Square Victoria Régina 1","Ok/keSM2","11:07","oLas5M93","be at least eighteen (18) years of age; and","olk7MwrN","Smiling elderly woman sitting in an armchair, looking at her phone","oLQZa3sq","Consent for non-essential cookies (Art. 6(1)(a)); legitimate interest for strictly necessary processing (Art. 6(1)(f))","om8EB1KS","In evaluation","oP/pG1yI","Caring for more patients, with more attention.","OpFYWtZ8","Built with clinicians, across specialty templates","orub6SWN","orZNg0ZY","Contact form data: Name, email address, company name, and message content when you reach out to us.","oS6/3ySW","Sovereign by architecture.","oSHfpPEW","Live call · 11:02","OsmKHhJA","Something else.","Ot5N7MxD","The first check-in.","OtCAyILV","target ≥ 95% · set by your clinicians","ou+E3j+6","Agents that talk with patients, and agents that work silently: coding files, drafting notes, completing workflows. Built on a harness with guardrails, continuous evals, memory and human oversight. Your team configures new ones in plain language.","Ov2JbJwg","About Mindoo","OVFPd+Ba","Flagged","oZrQ6FSX","This obligation enters into force upon your first use of the platform and survives for five (5) years after your last access to the platform.","p0R6xD4q","Investors","P0V9DQcS","Our clinicians","P1FFjY7a","User eligibility","P3hQsVaP","P4nxSY92","The right specialist, first call","p4w3HIdN","legal","p5+wfEm/","upload, introduce, or attempt to introduce malicious code or software;","P5FHD7Iv","Urgent cases escalate to on-call staff immediately","p7QqKEk6","Not official medical records","PCNu/Ug/","Reads the clinical documentation and proposes complete, justified codes, ready for your coders to validate.","pEtlSW6A","This privacy policy applies to the following activities for which Mindoo is the data controller: operating our website (mindoo.ai), managing healthcare professional accounts on the platform, business contacts and marketing, and recruitment.","pF5JENfO","Today","phBwNQvZ","Anonymised and aggregated data","piwhpsKu","Duration","pJo/D+N3","Thu 14:20 · Consultation","PnGh9xu7","You’ll talk to a Mindoo agent, the same way patients do. Explain what you’re here for, and the right person gets back to you.","pOxVdcWd","Tuesday evening. Hugo, 45, needs to move Thursday’s appointment. His shift changed. The clinic closed four hours ago.","pPNjycz3","Prof. dr. Olivier Verborgt","Ptqm5zb1","Human escalation built into every flow","PVaQb2VS","Tell our contact agent you’re press. Your message goes straight to the founders.","PydTvYFC","You may not:","pYFv1ORE","Bart Lens","PZUose2g","Send","Q/OguNyh","The reschedule is captured before the appointment is missed. The Thursday slot is released in time to fill the gap. Nothing waits for the morning.","Q1fVljSM","trust.mindoo.ai →","q5/rbmHB","We’re happy to talk through the technical and compliance details first.","q7ewNiM8","Symptom pattern flagged for Dr. Johnsson to assess at the consultation.","QBMOAUV0","On this page","QBsPGHqE","Start a new message","qCMo70Vb","Brussels office, team at work","qDJ3DdNT","Mindoo does not provide medical advice, diagnosis, treatment, clinical recommendations, or decision support, and does not influence or determine clinical decisions, regardless of when or how conversational agents are used.","QdJN8+T3","Dr. Barbara Bussels","qEap5osp","Every hospital works differently. Your team describes the workflow in the agent builder, reviews it, and ships it. No engineering ticket.","QF9vG8wm","qhrnUC9K","A blue heart-shaped Mindoo mascot resting on an armchair in a cozy living room","QKSHdioC","Cardiologist","qlojiLrh","By the next appointment, something simple has become complicated.","QlsDcroI","Action","QNtwtgki","If you fail to comply with these Terms, Mindoo reserves the right to immediately terminate or suspend your access to the platform, without formalities and without prejudice to any other rights Mindoo may have under applicable law.","qO46MBk6","General and oncological surgeon (FEBS), trained at KU Leuven, practicing at Máxima MC.","qOBtXkSV","Except for the limited license described in section 3, no other rights in or to the platform shall be granted or transferred to you. These Terms do not convey any title, ownership, or intellectual property rights to you or any third party. You may not use, reproduce, distribute, or create derivative works from any content on the platform without our express written permission.","QoFSgqJQ","Contact form enquiries","qou7hBqf","Professional dashboard: Healthcare professionals can access a specialised dashboard to review patient interactions, structured information, and agent outputs, supporting more informed and efficient consultations.","qp7s/vDk","Governing law and jurisdiction","QPSvRlUX","Isolated","qPuXWhSH","QqF+gQam","It takes care of patient intake before your morning starts.","QSFY546a","Live call · 21:12","QSHZFmdf","Legal basis (GDPR)","qxGLqLh0","€5M raised","qy+CN5kP","No agent reaches production without a human decision. Your team reviews the evidence and signs off. Or sends it back.","QYC1rTzC","09:00","qYK24l0T","you@clinic.com","R/Yvfhhi","r/Z0DE1F","Every patient already routed to the right specialist. From the first call.","r+diBcun","Palpitations · dyspnea on exertion · 3 weeks","R54bI//o","Mindoo lands with a team, not a login. Our engineers deploy on-site and redesign workflows with your clinicians, not for them. We train your teams until they run and extend Mindoo themselves. Then we hand over the keys. We do this with hospitals, never to them.","R5Ds6gAe","Agentic layer","R5H/aEQh","Self-medicating with {ibuprofen} 400 mg; relief is declining.","R6bgj3TT","Your patients need you outside office hours too.","r8q48sBa","Signed off","R9UbgRxG","You are responsible for keeping your account information up to date. Should any of your information change, you must update your account promptly.","RBCjgmd3","RBe5l9Jn","Good protocols. Not enough people to run them. Nurses are stretched, the day 5 call gets missed, and by the next appointment something simple has become complicated.","RduyFI1J","Calls, intake, scheduling, documentation, follow-up, coordination. A hospital’s day runs on work no single system was built to carry. Your EHR stays the system of record. Mindoo is the system of action around it, and takes that work on.","re+SPRy3","Terms of service — terms for patients and healthcare professionals using Mindoo","RfydVuCW","In production","RG2EzFxx","For a detailed overview of the specific cookies we use, their purposes, and retention periods, please refer to our cookie settings panel.","Rgbfa/i7","As required","RGJxJ2IK","It happens anyway. Every protocol moment, on time, regardless of how stretched the team is. Routine recoveries are tracked quietly. Nobody gets pulled in.","RGm/e5sR","Every agent earns its place.","rHlAvxsx","Team photo, the whole company, candid","rJb1YiKr","Book a demo","rlHmv6Pd","Mon 09:40 · Same physician","rLIpRg/w","Configured","RMDrjxw9","Platform analytics: We may use automated processing to generate aggregated usage insights for product improvement. These do not produce legal or similarly significant effects on individual users.","RMURG/jE","Maria Middelares","RnITJ/Sz","After the applicable retention period, data is deleted or irreversibly anonymised.","Ro1f8pSg","Start with one workflow. Grow from there.","RoIv7ZCc","Analytics cookies that help us understand how visitors use our website. These are placed only after you give your consent.","Rp//di6R","We collect and process your personal data on behalf of the healthcare professional or institution with whom you have an appointment. In this context, we act as their data processor and have entered into a data processing agreement in line with applicable law. For more information, please refer to our patient privacy notice or contact the hospital or healthcare professional responsible for your appointment.","rpt9dL6x","Emma Peeters · 34 · Dr. Johnsson, neurology","rQ5Tdvo0","An adequacy decision by the European Commission (e.g. the EU-US Data Privacy Framework, where the recipient is certified)","RQGg8LwW","Eval report · ready for review","RSBtfaXy","SNOMED CT · {count} codes","ru9UD9w3","Check-in call · Day 3","RxEYOUyB","Email: dpo@mindoo.ai","rYFKFUB+","08:00","rZrA1/my","Still reconstructing history. Still typing.","s04DuJH6","LinkedIn","s0k1TNdH","Start where the pressure is highest.","s1dNSMND","Until you withdraw consent or unsubscribe","S3yA1Waw","The AI operating system for hospitals.","Sa9pWliV","Tell us what you need.","sAontZV3","See an agent at work.","SbGnuucM","Your name","sC8v1VVQ","Data category","sdfAjV0J","Name, job title, company, email address, and phone number.","sEgpgrOt","Limitation of liability","SF+bYkXf","If you have any questions or concerns about these Terms, please contact us:","SH+AkPCQ","Hover a term to review its code","sJihZ1kC","Built with your care team, in plain language.","SK4QpG9p","SK9nWdaL","With the wrong specialist.","Sl/jITgS","Language","SLJkoc2f","Follow one patient through it.","sLSwffgq","The morning team arrives to a handover.","Sm49IhBc","Every team member works from a hospital at least one day per week. We build for the day as it actually is.","SN6Fqmb3","Six eval suites · 2,412 scenario runs.","SNbKPPPi","Only on Mindoo","SoOWfdpE","Built where the bar is highest.","SoZiCrlq","Got it. Tell me a bit more — what should the team know?","soZy9cjt","Business contacts and prospects","sp1oJ8uL","all as expected","SR/V07Ae","Live, under human oversight.","sR4xAzio","SrPzZqqb","Srsw34S3","We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through a notice on our website. Where changes significantly affect how we process your data, we will seek your renewed consent where required. The “Last updated” date at the top reflects the most recent revision.","SUEHwrGA","Support data: Any information you provide when contacting our support team.","sxqJhGfA","One day a week in a hospital.","SZ+9yShC","50+ languages","t/R4fIqF","A doctor and an engineer, one conviction: the work around care is what breaks the day.","T0z81dtV","Headache","T5foGZcP","Additional requirements for healthcare professionals","T7xdO345","Mindoo’s platform is powered by artificial intelligence. Our AI agents assist healthcare professionals and patients with tasks such as pre-consultation intake, post-care follow-up, clinical documentation (scribe), and health record integration — always on behalf of and under the responsibility of the healthcare institution.","tAcdqdtN","The intake agent","TaFIjd9m","21:12","TdTYf6i1","Care stays human. We build everything around it.","TFCLf8JN","A woman resting on a couch, looking at her smartphone with a worried expression","tgvES0v2","Now","TIQv3rgQ","During your use of the platform, Mindoo may collect and process personal data in its capacity as data controller. To learn more about how we use and protect your personal data, please read our privacy policy.","tIsq9x56","All languages","TKPx/kyE","tlZDqJZl","TN0oKb12","As data controller, we process the following HCP data:","TneAxjhU","Led by 6 Degrees Capital, an early-stage investor behind 70+ European founding teams, with Syndicate One, the network of Belgian founders and operators.","Tp56D543","A grey-haired man in a denim shirt laughs while talking on the phone at home","TQJrcy1A","Tt8u5Vzi","For patients: Mindoo’s maximum aggregate liability shall not exceed the amounts actually paid out by Mindoo’s insurer in connection with the event giving rise to the claim.","ttCazFYK","This is a legal agreement between you and Mindoo AI BV, a company organised under the laws of Belgium, with registered office at Moonsstraat 29 B302, 2018 Antwerpen, Belgium, enterprise number BE1018909873 (RPR Antwerpen, afdeling Antwerpen) (\"Mindoo\", \"we\", \"us\").","TX9lKYHo","Overnight summary · Tue 17:30 – Wed 07:45","txA8Cs1J","Mindoo (or its licensors, as applicable) is and remains the sole and exclusive owner of all intellectual property rights related to the platform. This includes, without limitation, underlying ideas, user interfaces, algorithms, models, methodologies, software code (both source and object code), AI agents configured through the platform, and any new versions, updates, enhancements, or modifications.","TxDaNYaE","Collects symptoms and history before the visit, in the patient’s own language. Hands the clinician a clear summary, not a transcript.","TZzMnMfx","A world where humans and AI work side by side, each with their own qualities, for better care everywhere. It runs on the systems hospitals already trust and makes them more capable, never obsolete. We are building it now, with our first hospitals and the partners who power them.","U0YKgzR0","Email and communication tools for support and marketing communications.","u2Rm5u4b","u6SK0CnQ","Hospitals & partners","U9FqG/uy","Cap on liability","Ub8NjRQS","Flat structure, no layers.","ubi8aAOh","vomiting","UBznBf3C","Ucrr/40r","AZ Maria Middelares","ueNWlByQ","Orthopaedic surgeon at Ziekenhuis Oost-Limburg, pioneer of the Efficient Direct Anterior approach to hip replacement.","UEYyXXuk","AMEOS Warendorf","Ufu8dAh8","Trusted where it matters. Backed to go further.","UGRej+2O","A live slice of the Mindoo operating system, as your governance team sees it. Synthetic data.","UHGoLIoE","She describes it once.","Um9o2+VN","For EHR vendors","uN1uiRSY","unpbZT9z","Syndicate One","upccYd7K","Uq25zSzI","Sign-off by your ICT & Innovation department.","UqCRYbqN","Booked right, the first time.","uqPGZKP3","Welcome to Mindoo. These terms of service (\"Terms\") govern your access to and use of the Mindoo platform and any services offered through it.","Us83eFNC","{headache}, present for two weeks and {worsening}.","UsApGBeO","Our services","utMT0PAS","uvarktZu","14 calls answered","UvqYioNw","Every interaction is captured for the full care team, building up the patient record.","uVsCMFYe","ux8kkwYQ","Software doesn’t transform hospitals. People do. Our engineers deploy on-site, redesign workflows with your teams, and train your people to run it. Then we hand over the keys.","UYYVV7R9","We maintain a list of our sub-processors. You can consult the current version at trust.mindoo.ai.","uzWHynjc","Works in the background","V/hJiQ7y","independently reviewing and validating all outputs generated by the platform;","v/ou6NGT","Technical data, cookie data","v+g93PuZ","For review","V0Gb/HhO","Retention period","v0JB/zvQ","Call ended","v0vmORzH","HUB","v2A2hNBi","Production","V2qutIKr","Context","v2rFH9nA","use the platform in compliance with all applicable laws and regulations, including those relating to data protection and privacy;","v8L97nhs","Are you a patient?","v9VfphQJ","throbbing","VahPfVF2","Hospital IT, data protection and clinical governance all get a vote. Mindoo is designed to pass each review.","VBN+FzBS","vCfw9z6V","VdCDFH3k","Designed for the environments that don’t compromise.","vdMXrUtw","Data protection contact: dpo@mindoo.ai","venWl7qD","vhHIXQjt","vmP+PLTH","on time","VnSa0zzo","Drafted just now","Vp1ABTxx","vp1jQvDB","Rescheduling captured before the appointment is missed. Cancellations logged in time to fill the gap.","VrOq5KDK","Enterprise number: BE1018909873","vtb5N1S4","And the best email to reach you, {firstName}?","vtr5Kaid","GDPR-native, MDR-aligned, fully auditable","vV3cUe5Z","Arrhythmia clinic","VvMCLX4q","Follow one recovery home.","VWGEKNMr","Before","vWlPvwqR","How we work","vXLR9f9W","From symptoms to the right specialist.","VZBXRI03","Natural voice in Dutch, French, and 50+ languages","vzK1biS3","Handled, not just recorded.","W/f9nFeQ","Mindoo","w+N/LOZ6","The real conversation gets pushed to the end. Forms don’t fix this. They collect basics and miss the context.","w+ndQYcS","Continuously evaluated","W13QzQB8","Software doesn’t transform hospitals. People do.","w360heE2","When you visit our website, we may collect:","W5tL/gan","Multilingual parity","w83BIyq2","Mindoo reserves the right to update or modify these Terms from time to time, for example to reflect changes in applicable law, best practices, or to address new features.","WBv4yisZ","The story, repeated from the beginning.","WCr6NbGc","Live example","WeQFvUxf","I have a question about Mindoo.","wFIz/CQf","Wg0IRgbq","The consultation begins. So do the questions.","WgSJxNTu","Users and healthcare professionals are responsible for:","wH0DscIm","For healthcare professionals, these Terms apply for as long as you maintain your account on the platform and hold an active subscription — whether through your Employer or directly.","WHL18vq/","11:02","wHlIbj6/","wJAWdSrj","Something looks off. Someone knows.","WK3BgVHm","SNOMED CT · 1 code","WkgcbZwv","Answers routine calls. Handles bookings, rescheduling and simple requests, instantly.","wkO7C5Nv","Mindoo OS","WLBhnFJw","Post-op","wlSDVjcZ","Live · speaking Dutch","wMdvrq0V","How we deploy","wNk4kCiL","The protocol exists. Day 3, week 1, week 4. But nurses are stretched. The day 5 call gets missed. Patients who notice something wrong just decide to wait.","WnQ/AZQh","Womjs3nB","It worked. And it set the pattern for everything since: agents built inside hospitals, with the teams who carry the work, running in real clinical days from the start.","wPMw6G6k","Mindoo may derive anonymised and aggregated insights from platform usage to improve our products and services. This data cannot be traced back to any individual and is therefore no longer considered personal data under the GDPR. No identifiable patient or clinical data is used for Mindoo’s own purposes.","WqzOKPlh","Routing by department name isn’t triage. It’s a guess.","wrCw/knw","The front desk closes. The phones don’t stop.","wT6gdTkx","Brussels · Full-time","wTE/UmGP","Right-sided","wu/tStOy","wUXRR0hV","Patient privacy notice — how patient and clinical data is processed through the Mindoo platform (Mindoo as data processor)","WuYRN2sB","Strictly necessary cookies that are essential for the website to function (e.g. session management, security). These do not require your consent.","wUyskbAD","Mindoo connects to your existing phone lines and fits into your setup. Every interaction is logged and ready for your team to check on.","Ww6Wfnzz","Under Belgian law implementing Art. 8 GDPR, the age of digital consent is 13 years. Our services are not directed at individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us at dpo@mindoo.ai and we will promptly delete it.","WwSepwot","To use the platform, you must create an account by completing the registration process. You represent and warrant that all information you provide during registration (including your name, email address, and any other requested information) is true, accurate, current, and complete.","WXy0y8PB","Where you subscribe directly, your access terminates when your subscription expires or is cancelled.","WyNndapg","x/fEUYA/","Registered office: Moonsstraat 29 B302, 2018 Antwerpen, Belgium","x+NjgOhB","12 months after last interaction","x0180t+S","The intake agent talks with the patient over the phone, in their own language, and hands the clinician a clinical note, coded in SNOMED CT and ready to review.","x3iPFV2o","For any questions about this privacy policy or your personal data:","x4n/vtYO","Voice demo · connects to the live agent on mindoo.ai","X7yryBoa","No hold music. No voicemail. Hugo calls the same number as always, and gets an answer, in his own language, at his own pace.","X8OIN7Aj","You understand and agree that the platform makes use of artificial intelligence, and that such use must at all times be responsible, careful, and informed, in accordance with the intended purpose of the platform, applicable ethical standards within the relevant sector, and the generally accepted state of the art in artificial intelligence and related technologies.","XbETxDUT","Quiet when all is well, loud when it isn’t.","XC20C0u1","2026","xDrrzfep","Every day.","XE0PJ4aE","Any provisions of these Terms that are expressly or implicitly intended to survive termination shall continue to apply, including the provisions relating to intellectual property, limitation of liability, and confidentiality.","XEnOp8vh","All use cases →","xf72LkTG","Day 12 · scheduled","xGbWkvHe","Job applications","xgOukDnl","Make sure every patient reaches the right specialist.","XH/NYuCO","Business contact data","xIGiAVmK","Seems like you’ve lost your way. Let’s guide you back home.","xK/PqAqo","· speaking Dutch","xk0vbD9h","misrepresent your identity or impersonate another person;","XkGxBRj1","Portrait of Bart","XKS4dJ6Y","XPIFbJpN","Exclusion of indirect damages","xpInoknw","Close menu","XppSt3Xv","Routing agent","xpuQkoid","Account data (HCPs)","XQ/gZIMT","nausea","xRG7Gr8l","Meet the follow-up agent.","xRRUwi9/","A hospital-owned data store that works alongside the record. Clean, queryable, yours. And it gets better over time, not just bigger.","XrUMsA+h","No code","xSp9yzD5","01:48","XtCP4YHw","Mindoo answers in her own language and asks the questions a clinician would ask. Symptoms, duration, context around her health concern. No menu, no hold, no transfer.","xuCgJwDk","Connects to existing calling infrastructure","xUtcOqCt","News and press contact","XUZbEVqr","Drafts notes and letters","xVJiaji0","The courts of Antwerp (division Antwerp), Belgium, shall have exclusive jurisdiction over any dispute arising from the interpretation or performance of these Terms, without prejudice to the consumer’s right to bring a dispute before a competent court on the basis of a mandatory statutory provision.","XXByWitC","Picks up when your team can’t.","XyBsneCL","Account data: Name, professional email address, role/function, and the healthcare institution you are affiliated with.","xzF94Dh9","The phone doesn’t ring twice.","xZoBpZq/","No manual needed.","Y4gQPHiT","No pilots that go nowhere. What you build this month runs in nearly ten hospitals next month.","Y7cERVDj","YAgYL60f","Tuesday","YB2cEdys","Anna hangs up with an appointment at the arrhythmia clinic. The receiving team gets everything Mindoo captured, they never start from scratch, and she never repeats herself.","ydpkjpnc","Care path · Walter M. · Knee replacement","YeKfb4dF","Day 3 · completed","yfXWjVi+","We’re growing. Come build it with us.","yGvFnIxY","The scope of the license is restricted to what is expressly set forth in these Terms. No implied licenses are granted. Mindoo reserves all rights not expressly granted to you.","yhFiGCdn","Duration of the business relationship + 12 months","yHyFdXRL","Termination of healthcare professional access","yir/enW4","Your secretariat arrives to a structured handover instead of missed calls.","yJF+W6Xo","Mindoo keeps the lights on when your team goes home.","YJLJhcXm","Mindoo offers a range of services aimed at improving the healthcare experience:","YLDyQvL7","AMEOS","yLyprpR1","Tone & clarity","yNN1Db5K","The agents","YO4EeT8J","Security and fraud prevention","Yo7MT+Qc","Connects to your EHR system","YPreMEXh","Reliable, around the clock.","yQ/sMee7","your Employer has terminated your account; or","yQ1kw82c","Modifications to these Terms","yQIvLY96","Yv38lV7S","Marketing cookies that may be used to deliver relevant content or measure campaign effectiveness. These are placed only after you give your consent.","YVypCE7O","Pre-contractual measures (Art. 6(1)(b)) and legitimate interest (Art. 6(1)(f))","YWgBYiK6","Patients receive a link or scan a QR code before the visit. Mindoo runs in the background and connects to your EHR.","YWPIVSsy","Access your personal data and receive a copy (Art. 15 GDPR).","yyeJRbpY","Palpitations with exertional shortness of breath doesn’t land in the general queue. Mindoo understands the clinical picture, and goes past “cardiology” down to the right sub-specialty.","YyTJ15AA","Maximum 26 months (aggregated and anonymised where possible)","z1Dqj/Z7","17:30","Z3izCU33","Not be subject to automated individual decision-making, including profiling that produces legal effects (Art. 22 GDPR).","z4SZxcBA","Built with clinicians","z66l8px8","Your message is on its way.","Z6KuVBbP","Backed by 6 Degrees Capital and Syndicate One to bring AI agents to more healthcare teams across Europe.","Z86LU7s8","Integrated. Compliant. Auditable.","Z8Li/Cs2","Routing by department name isn’t triage. It’s a guess. Calls get transferred, stories get repeated, appointments land with the wrong specialist.","ZagCMsct","Account creation","zBw8wFrj","A doctor in a white coat smiles while using a tablet in a bright hospital corridor","zeCa2T0N","Three open roles. All in Brussels.","zF5of0bd","Mindoo grants you a personal, limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to use the platform solely to interact with Mindoo’s AI agents in preparation for, or as follow-up to, your appointment with a healthcare professional.","zg3loJKQ","Open roles","zg5V9sqi","09:17","ZGqIo9s3","Follows the workflows your team defined","zhHhNyVp","What data we collect","zishjJBD","Appointment","ZJa6ZuD4","Its agents capture structured, coded data at the point of care. SNOMED CT and ICD-10, across 25+ specialties and 50+ languages. So coding, billing and analysis start from data you can trust.","zk0r8TVv","A green heart-shaped Mindoo mascot peeking over a laptop on a clinic reception desk","zm1JkTij","Human handoff","ZmKRjBvL","Mindoo was founded in Antwerp in 2025 by clinicians and engineers. One year later, our AI agents are live in nearly ten hospitals across Belgium and Germany.","ZpUtG4SL","In addition to the general requirements, healthcare professionals must be duly trained, qualified, licensed, or otherwise legally authorised under applicable law to provide healthcare, medical, paramedical, or therapeutic services in a professional capacity.","ZQ4yndsV","Trust center","zqcM7UiP","CC","ZQUNj9dR","ZqZ8dNzs","By clicking \"I agree\", creating an account, or using the Mindoo platform, you accept these Terms. If you do not agree, you may not use or access the platform.","ZR/HE73Q","Day 3","ZR6aDYX4","Takes care of intake before your morning starts.","Zr9OXMB4","I’ve had headaches for about two weeks. They’re worse in the morning.","zud1F1qu","Co-founder & CEO. Medical doctor, MPH, hospital operations.","ZWTMOZbn"]